How to Get Support

To report incidents or request other service from PSERN please open a ticket in the PSERN Service Request Portal.

To escalate an issue, please contact: Hank Krajewski – 206-920-6150 or Alex Rampley – 951-751-6757

For support related to radio end-user equipment, including accessories, please contact your agency’s designated radio shop or a Motorola-authorized dealer or service center.

For urgent operational issues, please see the PSERN critical incident response information provided separately to request a call-out 24/7. This information can also be found by signing in to access agency resources at Sign In.